Case Studies in Service Innovation Workshop
http://www.ssmenetuk.org/
CSSI (Tuesday, 26.06.2012) | |
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8:30-9:30 | Registration |
9:30-9:40 | Opening and Welcome |
9:30-11:00 | Keynote Presentation Disruptive Business Platforms; a technique for using sustainable technical innovation to deliver growth Sarah Greasley, IBM Distinguished Engineer |
11:00-11:30 | Coffee break |
11:30-13:00 | Session 1 Case Studies Chair: Dr Babis Theodoulidis, Manchester Business School, UK Case Study Presentations (15 mins per presentation): Case Study 1: The Reverse Side of Servitization: An Orthopaedic Case Study Ivan Velikanov , Mairi Macintyre, Michael McMahon, John Naybour, Sam Arkle, Jannis Angeli Case Study 2: A Service Revolution In Fasteners: The Story of Two Businesses with the Same Goal But Very Different Strategies Nick Frank Discussion: cross case learning (15 mins) Case Study 3: R&D and Innovation Organization within KIBS Oihana Basilio Case Study 4: Innovation in KIBS: Lessons from University-Based Business Incubation Center in Taiwan Mei Hsiu-Ching Ho, Alger Lee and Yee-Man Lai Discussion: cross case learning (15 mins) |
13:00-14:00 | Lunch |
14:00-15:30 | Session 2 Case Studies: Chair: Dr Yin Leng Tan, Henley Business School, UK Case Study Presentations (15 mins per presentation): Case Study 5: “Meeting with Bill”- Innovation Process of Establishing Enterprise Culture and Enhancing Service Quality Chien-Lung Hsu, Jia-jen Ni, Ming-Chien Chiu, Hsi-tzu Chen Case Study 6: A Global Impact Service Innovation: The Case of Geological Survey Activity Victor Liger, Florie Bugeaud, Antonio Guillen, Dominique Morin, Paul Pietyra Discussion: cross case learning (15 mins): Case Study 7: Knowledge Intensive Processes Characteristics and Improvement: A Banking Best Practice Example Vaughan Mitchell Case Study 8: Opportunities and Challenges in Financial Markets Integration: The MILA Case David Díaz, Andrés Araya Discussion: cross case learning (15 mins) |
15:30-16:00 | Coffee break |
16:00-17:20 | Panel Session: Future Service Innovation Chair: Prof Linda Macaulay, Manchester Business School, UK Members Sarah Greasley, IBM, UK Mairi Macintyre, University of Warwick, UK Erik Proper, Henri Tudor, Luxembourg Nick Frank, Noventum Service Management Panel Topics: What sources of innovation are likely to come to the fore in the future? What role will Information Systems Engineers play in future service innovation? |
17:20-17:30 | Closing Remarks |
Workshop organisers:
- Babis Theodoulidis, Centre for Service Research, Manchester Business School, University of Manchester, UK
- Linda Macaulay, Centre for Service Research, Manchester Business School, University of Manchester, UK
- Yin Leng Tan, Informatics Research Centre, Henley Business School, University of Reading, UK
Programme committee:
- Youakim Badr, INSA Lyon, France
- Pere Botella, Universita Polytecnica de Catalunya, Spain
- Hansjoerg Fromm, Karlruhe Institute of Technology, Germany
- Kazuyoshi Hidaka, Tokyo Institute of Technology, Japan
- Pedro Hidalgo, University of Chile, Chile
- Michael Lyons, BT Innovate & Design, UK
- Kecheng Liu, Henley Business School, UK
- Vaughan Michell, Henley Business School, UK
- Ian Miles, Manchester Business School, UK
- Hamid Motahari-Nezhad, Hewlett-Packard, USA
- Steve Street, IBM Global Technology Services, UK
- Marja Toivonen, VTT Technical Research Centre, Finland
- Jennifer Wilby, Hull University Business School, UK
- Hossein Seif Zadeh, Royal Melbourne Institute of Technology, Australia
- Liping Zhao, University of Manchester, UK
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